847-578-8800 or helpdesk@rosalindfranklin.edu Office Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
IT Home About IT Anti-Spam Email
Email • SPAM • Wireless • Browser Compatibility
Q - How can I change my network / email password? A - Click on this link. You can also watch an instructional video by clicking this link.
Q - What are the password requirements? A - Your password must be at least 8 characters in length and should contain at least 3 of the following 4 requirements:
Tips for creating a secure password:
Things to avoid:
You can find more information about passwrods in the Network Password Policy. Q - Where do I go to check my email? A - New myRFUMS email can be checked by going to http://myhome.rfums.org. Students with the legacy email can check their mail by going to http://66.99.254.164/exchange. Faculty and Staff can check their email by going to https://mail.rosalindfranklin.edu/exchange. Q - How do I check my new Rosalind Franklin email account? A - Links to the new system are available here.
Q - How can I learn more about the new myRFUMS email? A - Click here for detailed information about the new myRFUMS Google email for students. Q - How large is my new email account? A - FA - Faculty accounts have a quota of 100 MB. Staff accounts have a quota of 50 MB. Students that have not migrated to Google Apps have a quota of 75 MB. Students with Google Apps accounts have a quota of 4 GB.
Q - How will I know if I'm over my limit? A - You'll receive the following notice automatically when you're within 10% of being over:
Your mailbox has exceeded one or more size limits set by your administrator. Your mailbox size is **** KB. (This will reflect the limit as indicated above) Mailbox size limits:
You will receive a warning when your mailbox reaches **** KB. You may not be able to send or receive new mail until you reduce your mailbox size. To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst). Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit. You must empty the Deleted Items folder after deleting items or the space will not be freed. See client Help for more information.
Q - What is my user name? A - The naming convention is "firstname.lastname" for all (faculty, staff and student) email accounts.
Q - What will my new email address be? A - The default email address for faculty and staff is firstname.lastname@rosalindfranklin.edu . New students will have the default email address of firstname.lastname@my.rfums.org.
Q -How do I use Outlook Web Access? A - Instructions on using OWA can be found here.
Q - How long will my student account remail active after I have completed my program? A - University students accounts remain active for three (3) months before being de-activated.
Q - Can I extend my student account beyond three months after graduation? A - Extension requests should be made via your academic department and are handled on a case by case basis.
Q - I am a new student, how do I request a Rosalind Franklin University email account? A - There is no need for students to request a Rosalind Franklin University email account. The account is created automatically.
Q - I am a new student, when can I expect my Rosalind Franklin University email account to be active? A - Students should be able to access their Rosalind Franklin University email account on the first day of orientation.
Q - Can I use an email client to check my Rosalind Franklin University email account? A - Faculty and staff may use the following IMAP settings to connect to their Rosalind Franklin University email account. The ITS Helpdesk does not support the use of IMAP and provides connection information only.
Q- What file attachments are blocked when receiving email? A- Click here for blocked attachments.
Q - What is Spam?? A - Spam, in this context, is unsolicited email, usually of a commercial nature.
Q - Why am I getting spammed? A - There are a variety of techniques that spammers use to gather valid email addresses. You can read about these at: http://www.private.org.il/harvest.html
Q - How can I make the spamming stop? A - Your first defense against spam is prevention. Cut down on the amount of new spam you receive by following these suggestions.
Use the Junk Email Filter in Outlook and Entourage to filter out the spam you're already getting. Click here for instructions.
Q - How do I get more information about wireless at Rosalind Franklin University? A - Click here to access our wireless information page.
Q-What browsers does Rosalind Franklin University support? A -Currently we support Microsoft Internet Explorer versions 6.0 & 7.0. We also support Mozilla FireFox for the PC & Mac and Safari for the Mac. We recommend upgrading to the most current version for maximum compatibility. We recognize that our visitors may have various operating systems and Internet browsers. While we want every visitor to have the best possible experience on our web site, we recognize that it is impossible to develop applications that work identically, efficiently, and effectively with all browsers. Therefore, we have designed our applications to work best for the users of the latest versions of the major Internet Browsers. We design, develop and test applications to work correctly, though some applications may not have the best performance and presentation with older or less common browsers.