Infrastructure

Infrastructure

The Infrastructure team consists of both Telecommunication and Networking groups. These teams support all University owned buildings, providing phone and network services for members of the faculty, staff, and students on campus.

Telecom Services offered:

Conference Calling
Local calling
Long distance calling
Voicemail
Telephone Operators and Directory Assistance
Remodeling and new construction

Networking services offered:

Campus wide IP connectivity
Wireless access in various areas on campus, including the Health Sciences Building, Library, and select classrooms
Remodeling and new construction

A document covering the scope of responsibilities for the Infrastructure team can be found here:

Infrastructure Team Responsibilities

Networking

Wireless Access

Wireless access points were recently installed in two classrooms on the first floor and two classrooms on the second floor of the Health Sciences Building. This will provide wireless network coverage in most of the classrooms on the north side of these two floors. Currently, these access points will be used to evaluate different data encryption methods and network login protocols. Therefore, to access the wireless network, you must enter an encryption key and then type in a username and password. These instructions explain the login process for the Microsoft Windows XP, Windows Vista and Mac OSX operating systems.

Note: Make sure you have Service Pack 2 (SP2) and all Windows XP security patches installed before attempting to logon to the wireless network.

If you have any problems, please contact the Help Desk via email (helpdesk@rosalindfranklin.edu), or call x8800.

Students

Internet Service

The University provides access to high-speed internet/intranet service through the University’s network. This service is provided in all apartments to include access connections in all living rooms and bedrooms. This service is provided at no charge to resident students. Computer is not included. Students are encouraged to bring their own PC or laptop computer.

Each of the student apartments is wired for Network/Internet connectivity. Access to the Internet is provided primarily for academic research, but can also be used for legal personal use. As such, connection to the Internet is limited to the standard ports that are used for viewing web pages and downloading information.

Students wishing to access the campus network will find a blue network jack in the living room and the bedroom of each apartment. The network ports are disabled prior to your arrival. Students wishing to access the Internet from their apartments must first inform the IT Helpdesk. Only after a Helpdesk technician has verified that the system has the latest service packs, security updates and antivirus software installed will the network jack be enabled.

Any student apartment network connection that is found to be accessing the Internet in an unacceptable manner will be disabled. Contract action may be imposed as an outcome of further investigation or the port may be re-enabled.

Examples of unacceptable use of the network connection:

Downloading copyrighted content without the permission of the author.
Establishing peer-to-peer (P2P) connections for the purpose of sharing copyrighted material.
Establishing a Virtual Private Network (VPN) to another Internet site.
Hosting a web site from the student apartments.

Faculty/Staff

Networking and Data Connectivity

Networking services are provided in offices, labs and most classrooms on campus. These will support a minimum data transfer rate of 10mbit/s, most providing 100mbit/s, and some providing up to 1000mbit/s.

Telecommunications

Student Housing

Each apartment is equipped with telephone connections which operate all standard telephones. It is the responsibility of the student resident to provide their own telephones, and to make arrangement to secure a calling card to connect with off-campus and long distance numbers. On campus telephone service includes emergency on-campus telephone access, 911 service, voice-mail and all incoming calls.

Phone Lines are provided in-room, using the following jack colors:

White: Analog line for a standard telephone.
Yellow: Analog lines are provided for service modem support (i.e., satellite dish phone line).

The following additional jack is available:

Blue: University network connectivity (high-speed ethernet connection). There are blue network jacks located in both the bedrooms and living areas of the apartments.

Voicemail

Voicemail is provided by the University for most on-campus phones. The following documents the voicemail menu layout. Students need to dial x8700 to access voicemail.

Voicemail Menu Tree

Faculty/Staff

Phone Lines and Equipment

New construction will need to be submitted through Facilities Management.

Simple moves and changes may be submitted through the Help Desk at x8800.

Phone connections on campus.

These are usually a black labeled jack located on the network/phone wall plate. Analog lines also may use black jacks as well

Conference Calls

Any University digital phone is capable of creating a conference call of up to five participants. To make arrangements to use our dedicated polycom conferencing phones in any of the University's meeting rooms, please contact the Help Desk at x8800. If you require a conference call involving more than five and up to fifty participants, please inquire about our University's voice conferencing bridge service at x8800. For conference calls involving more than fifty participants we offer calls placed through AT&T's conferencing service. Charges for the AT&T service are based per user, per minute. For additional details please contact us at x8800.

Voicemail

Voicemail is provided by the University for most on-campus phones. The following documents the voicemail menu layout. Faculty and staff users will need to dial x8700 to access voicemail.

Voicemail Menu Tree

If you have any questions, contact the Help Desk via email (helpdesk@rosalindfranklin.edu), or call x8800.