myRFUMS FAQs

Frequently Asked Questions

1. What is GoogleApps?
2. Why are we switchingto Google Apps?
3. How do I get amy.rfums.org account?
4. Can I use @my.rfums.org login to access other Google-sponsored services such as gmail?
5. Will the @my.rfums.org become the primary student email service?
6. Can I choose to keep my current email address?
7. How long will my @rfums.org account be available for use after I get the new account?
8. Can I opt-out of the @my.rfums.org email and switch back after my account has been activated?
9. Can I keep the @my.rfums.org account after I graduate?
10. Can I use an alias instead of my first and last name for the account username?
11. How do I create nickname for my account?
12. Can I send and receive email from other accounts with my @my.rfums.org account?
13. Will my information available to Google for other purpose?
14. How can I transfer my existing rfums.org email to my new account?
15. How does the electronic migration process works?
16. Can I import contacts into my new account?
17. Does Google docs and Spreadsheet support Office 2007 documents?
18. What are the file types will support by Google Docs and Spreadsheets?
19. How can I organize my email in Gmail?
20. What do I need to do to make sure that my information is secure when I use a public or shared computer?
21. Can I setup my phone or outlook to check my email?
22. How do I access University Address book in the new email?
23. Are there any additional help and information for this new service?

What is GoogleApps?
Google offers a suite of communication and collaboration products to education institutions. Product Includes:
- Email
- Calendar
- Google talk
- Docs and spreadsheets
Why are we switchingto Google Apps?
It is our goal to offer our students a reliable, practical, secure, feature-rich online environment to facilitate learning and communication. We think Google can help with its extensive operational experience. This allows our internal IT department to focus its effort on the core values of the university. The new service will offer students a larger mailbox size (now 4 Gigabytes), and an email account for life.
How do I get amy.rfums.org account?
You need to complete and submit the opt-in web form available here. This link will be available after January 1, 2008. You will be notified by email when the account is created. All email received from the old account will be automatically forwarded to the new account until you graduate.
Can I use @my.rfums.org login to access other Google-sponsored services such as gmail?
Your @my.rfums.org login will only work with the services that have been deployed within the university domain. You need to have a separate Google account to access their other services.
Will the @my.rfums.org become the primary student email service?
Yes. All the incoming Fall 2008 students will automatically receive an @my.rfums.org account.
Can I choose to keep my current email address?
If you choose not to convert to the new email system, you will be allowed to keep your current email system through the remainder of the 2007-2008 academic year.

If you choose to convert your email address to the new system, you will not be allowed to keep your current email address, however we will forward any messages sent to your old email to your new email address until you graduate.
How long will my @rfums.org account be available for use after I get the new account?
You should notify all your contacts as soon as you get the new account. IT will forward your @rfums.org emails to the new account after the new account is created, and will continue this forward until you graduate. You will no longer be able to send email from @rfums.org after 21 days from the day you received the new account.
Can I opt-out of the @my.rfums.org email and switch back after my account has been activated?
This is not an option. We offer the new service was intended to provide better and improved service to our students. It will be the primary service for the incoming student for Fall 2008.
Can I keep the @my.rfums.org account after I graduate?
Yes. Students will have the option to delete or keep their accounts after graduation. One difference is that the @my.rfums.org account for alumni will have advertisements similar to regular Gmail accounts.
Can I use an alias instead of my first and last name for the account username?
The username will be same as your existing university email account. However, you have an option to setup nickname for this account. The university distribution list will send to your username.
How do I create nickname for my account?
You are allowed to have one nickname for the account. Specify the nickname in the Opt-In Request Form and IT will set it up for you. The nickname is for external communication only. You will be listed with your username in the university distribution list and online address book
Example of a nickname:
john@my.rfums.org
Can I send and receive email from other accounts with my @my.rfums.org account?
Yes. There is online help available in Google to help you set it up.
Will my information available to Google for other purpose?
No. Google will only use the information for the purpose to provide effective service. Your information is subject to the Family Educational Rights and Privacy Act (FERPA) at all times within the university or with Google.
How can I transfer my existing rfums.org email to my new account?
IT will transfer all inbox and sent mail items to the new email account for all students.
How does the electronic migration process works?
The migration process will be scheduled to run at an after hour period (5:00pm to 7:00am). All the moved emails will be labeled as migrated with name of the original folder. All the items will be copied over except items from the Deleted Items, Junk E-mail, and Outbox folders. Attachments larger than 20MB will not be transferred. Questionable, potential virus attachment types (.ini, .exe, .vbs) will not be transferred.
Can I import contacts into my new account?
Yes. See this link for instruction.
Does Google docs and Spreadsheet support Office 2007 documents?
No. Currently Google does not support any Office 2007 document extensions. You need to save the file as an earlier version document in order to upload and share them in Google Docs.
What are the file types will support by Google Docs and Spreadsheets?
How can I organize my email in Gmail?
You can apply labels or add stars to your email. They provide the similar function as subfolders in Hotmail or Outlook.
What do I need to do to make sure that my information is secure when I use a public or shared computer?
To ensure you are completely exit out of your account when you are use a public or shared computer, you need to click the “sign out” button and close the web browser.
Can I setup my phone or outlook to check my email?
Since we are not using the same authentication method as a regular Gmail account, this function is not yet available. Google tentatively plans to release this option around June 2008.

If your mobile phone has web browsing capability, you could use that as a temporary soluction before the above function is available.
How do I access University Address book in the new email?
To search for students already using the new email:
The search function is very similar to the current outlook address book. The list will automatically display as you enter partial name in the "choose from contacts" option when you compose email.

To search for faculty, staff or students who have not switched to the new email:
There is an address book link in the bottom of the start page. You can log in as Guest and there is a search function available as well.
Are there any additional help and information for this new service?
The Google Help Center has up-to-date information and instructions.
Gmail video Training (6 minutes)
Start Page Training (6 minutes)
Google Docs & Spreadsheets Training (4 minutes)
Google Calendar Training (9 minutes)
Google Talk Training (9 minutes)

Frequently Asked Questions

1. What is GoogleApps?
2. Why are we switchingto Google Apps?
3. How do I get amy.rfums.org account?
4. Can I use @my.rfums.org login to access other Google-sponsored services such as gmail?
5. Will the @my.rfums.org become the primary student email service?
6. Can I choose to keep my current email address?
7. How long will my @rfums.org account be available for use after I get the new account?
8. Can I opt-out of the @my.rfums.org email and switch back after my account has been activated?
9. Can I keep the @my.rfums.org account after I graduate?
10. Can I use an alias instead of my first and last name for the account username?
11. How do I create nickname for my account?
12. Can I send and receive email from other accounts with my @my.rfums.org account?
13. Will my information available to Google for other purpose?
14. How can I transfer my existing rfums.org email to my new account?
15. How does the electronic migration process works?
16. Can I import contacts into my new account?
17. Does Google docs and Spreadsheet support Office 2007 documents?
18. What are the file types will support by Google Docs and Spreadsheets?
19. How can I organize my email in Gmail?
20. What do I need to do to make sure that my information is secure when I use a public or shared computer?
21. Can I setup my phone or outlook to check my email?
22. How do I access University Address book in the new email?
23. Are there any additional help and information for this new service?

What is GoogleApps?
Google offers a suite of communication and collaboration products to education institutions. Product Includes:
- Email
- Calendar
- Google talk
- Docs and spreadsheets
Why are we switchingto Google Apps?
It is our goal to offer our students a reliable, practical, secure, feature-rich online environment to facilitate learning and communication. We think Google can help with its extensive operational experience. This allows our internal IT department to focus its effort on the core values of the university. The new service will offer students a larger mailbox size (now 4 Gigabytes), and an email account for life.
How do I get amy.rfums.org account?
You need to complete and submit the opt-in web form available here. This link will be available after January 1, 2008. You will be notified by email when the account is created. All email received from the old account will be automatically forwarded to the new account until you graduate.
Can I use @my.rfums.org login to access other Google-sponsored services such as gmail?
Your @my.rfums.org login will only work with the services that have been deployed within the university domain. You need to have a separate Google account to access their other services.
Will the @my.rfums.org become the primary student email service?
Yes. All the incoming Fall 2008 students will automatically receive an @my.rfums.org account.
Can I choose to keep my current email address?
If you choose not to convert to the new email system, you will be allowed to keep your current email system through the remainder of the 2007-2008 academic year.

If you choose to convert your email address to the new system, you will not be allowed to keep your current email address, however we will forward any messages sent to your old email to your new email address until you graduate.
How long will my @rfums.org account be available for use after I get the new account?
You should notify all your contacts as soon as you get the new account. IT will forward your @rfums.org emails to the new account after the new account is created, and will continue this forward until you graduate. You will no longer be able to send email from @rfums.org after 21 days from the day you received the new account.
Can I opt-out of the @my.rfums.org email and switch back after my account has been activated?
This is not an option. We offer the new service was intended to provide better and improved service to our students. It will be the primary service for the incoming student for Fall 2008.
Can I keep the @my.rfums.org account after I graduate?
Yes. Students will have the option to delete or keep their accounts after graduation. One difference is that the @my.rfums.org account for alumni will have advertisements similar to regular Gmail accounts.
Can I use an alias instead of my first and last name for the account username?
The username will be same as your existing university email account. However, you have an option to setup nickname for this account. The university distribution list will send to your username.
How do I create nickname for my account?
You are allowed to have one nickname for the account. Specify the nickname in the Opt-In Request Form and IT will set it up for you. The nickname is for external communication only. You will be listed with your username in the university distribution list and online address book
Example of a nickname:
john@my.rfums.org
Can I send and receive email from other accounts with my @my.rfums.org account?
Yes. There is online help available in Google to help you set it up.
Will my information available to Google for other purpose?
No. Google will only use the information for the purpose to provide effective service. Your information is subject to the Family Educational Rights and Privacy Act (FERPA) at all times within the university or with Google.
How can I transfer my existing rfums.org email to my new account?
IT will transfer all inbox and sent mail items to the new email account for all students.
How does the electronic migration process works?
The migration process will be scheduled to run at an after hour period (5:00pm to 7:00am). All the moved emails will be labeled as migrated with name of the original folder. All the items will be copied over except items from the Deleted Items, Junk E-mail, and Outbox folders. Attachments larger than 20MB will not be transferred. Questionable, potential virus attachment types (.ini, .exe, .vbs) will not be transferred.
Can I import contacts into my new account?
Yes. See this link for instruction.
Does Google docs and Spreadsheet support Office 2007 documents?
No. Currently Google does not support any Office 2007 document extensions. You need to save the file as an earlier version document in order to upload and share them in Google Docs.
What are the file types will support by Google Docs and Spreadsheets?
How can I organize my email in Gmail?
You can apply labels or add stars to your email. They provide the similar function as subfolders in Hotmail or Outlook.
What do I need to do to make sure that my information is secure when I use a public or shared computer?
To ensure you are completely exit out of your account when you are use a public or shared computer, you need to click the “sign out” button and close the web browser.
Can I setup my phone or outlook to check my email?
Since we are not using the same authentication method as a regular Gmail account, this function is not yet available. Google tentatively plans to release this option around June 2008.

If your mobile phone has web browsing capability, you could use that as a temporary soluction before the above function is available.
How do I access University Address book in the new email?
To search for students already using the new email:
The search function is very similar to the current outlook address book. The list will automatically display as you enter partial name in the "choose from contacts" option when you compose email.

To search for faculty, staff or students who have not switched to the new email:
There is an address book link in the bottom of the start page. You can log in as Guest and there is a search function available as well.
Are there any additional help and information for this new service?
The Google Help Center has up-to-date information and instructions.
Gmail video Training (6 minutes)
Start Page Training (6 minutes)
Google Docs & Spreadsheets Training (4 minutes)
Google Calendar Training (9 minutes)
Google Talk Training (9 minutes)