FAQ

Student Counseling FAQ for Students

What do you mean by “counseling?”

Are the counselors also on faculty at RFUMS?

Where is the Student Counseling Service located?

What are the hours of operation? How do I make an appointment?

Are appointments required to talk to a counselor?

How does the Student Counseling Service work? What can I expect?

What if I need help when the Counseling Service is closed?

Is there a cost to use the Student Counseling Service?

Who is eligible to use the Student Counseling Service?

Are my visits to the Student Counseling Service confidential?

Will my academic record include my visits to the Student Counseling Service?

 

What do you mean by "counseling?"

Counseling at the Student Counseling Service means sitting down with a highly trained and appropriately licensed Clinical Psychologist and talking about issues you are facing, in order to receive some resolution or satisfaction of these issues. There are a variety of different concerns that bring individuals to counseling including, but not limited to, loneliness, depression, anxiety, sleeping difficulties, eating difficulties, body image concerns, substance abuse, sexual orientation issues, self-injury, adjustment to grief, loss and transition, cultural adjustment, anger management, perfectionism, academic performance issues, family conflict, trauma, abuse and relationship concerns.

 

Are the counselors also on faculty at RFUMS?

The Licensed Clinical Psychologists that staff the Student Counseling Service do not have faculty appointments or teaching responsibilities at RFUMS. This is to ensure privacy and protection for students.


Where is the Student Counseling Service located?

The address is 3471 Green Bay Road, just south of the main campus and directly south of The Woodlands apartment complex. The Student Counseling Service is located in the lower level of the Scholl Foot & Ankle Center. Turn into the driveway at 3471 Green Bay Road and take the RIGHT fork up over the hill to the parking lot. The main entrance is at the far end of the parking lot. Go to the receptionists at the front desk and let them know you are here for the Student Counseling Service. They will let us know that you are here and we will meet you in the waiting area. If you prefer to come directly to the Student Counseling Service, take the elevator just past the reception desk to the lower level of the building (LL). Signage will direct you to the Student Counseling Service. You will need your Student ID to get into the waiting room area.

 What are the hours of operation? How do I make an appointment? 

The Student Counseling Service is available Mondays, Tuesdays, Thursdays and Fridays, 9:00 a.m. – 6:00 p.m. Appointments can be made by calling the Student Counseling Service directly at 847.578.8723.  Walk-ins are welcome between 3:00 and 4:00 p.m. on the days listed above.


Are appointments required to talk to a counselor?

Yes, appointments are required to meet with a counselor.

 

How does the Student Counseling Service work? What can I expect?

Students needing assistance with personal concerns can call 847.578.8723 to schedule an initial consultation appointment with a Licensed Clinical Psychologist. During this first appointment, you will complete preliminary paperwork and will meet with your counselor for approximately 50 minutes to discuss your presenting concerns and decide on a course of action that best meets your needs. During the initial consultation appointment, you and the psychologist may decide on one or more of the following options:

    •   Individual counseling at the Student Counseling Service
    •   Additional assessment at the Student Counseling Service
    •   A referral to another Rosalind Franklin University resource
    •   A referral to an off-campus agency or resource
    •   A referral to an off-campus practice for psychiatric consultation and medication

Please note that during times of the highest demand, the requests for counseling can outnumber our staff resources. At these times, we will work with you to obtain counseling services that meet your needs with an off-campus agency.

Individual Counseling

If individual counseling at Student Counseling Service is recommended, the student will discuss goals and length of counseling with her/his assigned psychologist. Counseling at Student Counseling Service is based on a short-term model, which means that the focus of counseling is on addressing presenting concerns and meeting the goals that are outlined for treatment.   Sessions with your assigned provider are typically weekly and last for 45 – 50 minutes.

Assessment Services

For certain presenting concerns, additional assessment can be helpful in determining the best course of treatment. Some examples of these types of concerns are with eating related or substance use concerns. If you are dealing with either of these presenting concerns, your provider may offer additional assessment beyond your initial consultation appointment and could make a referral for additional services after the assessment has been conducted.

Crisis Services

During regular Student Counseling Service hours of operation (Monday, Tuesday, Thursday and Friday, 9 – 6), a psychologist will be available to assist with personal crisis situations. Students are encouraged to come to the Student Counseling Service if experiencing a personal crisis to be seen at the first available opportunity during these regular hours of operation. A personal crisis is one in which there is no immediate danger of harm to self or others. Students, faculty, or staff can call for consultation and crisis intervention services for a Rosalind Franklin University student during regular hours of operation. A licensed clinical psychologist will be available via phone Monday through Friday, 9:00 a.m. to 6:00 p.m., for consultation at 847-247-6910.

What if I need help when the Counseling Service is closed?

Please note that anyone verbalizing intent to harm themselves or others should immediately contact 911 or go to the nearest hospital emergency room.
 After-hours, days when the Student Counseling Service is not open or on holidays or weekends, students are encouraged to take advantage of one of the following crisis and emergency service options:

Lake County Behavioral Health Crisis Line

847.377.8080

Rosalind Franklin University’s Department of Campus Security
847.578.3288 (manned 24 hours a day)
Security can be reached by dialing 3288 from any campus phone

National Suicide Prevention Lifeline
800.273.8255

*Hospitals near campus are:

Lake Forest Hospital                                                  Highland Park Hospital

660 N. Westmoreland Rd                                            777 Park Avenue West

Lake Forest, IL 60045-9989                                         Highland Park, IL 60035

847.234.5600                                                             847.432.8000


Is there a cost to use the Student Counseling Service?

The Student Counseling Service is free of charge for all currently enrolled RFUMS students.

Who is eligible to use the Student Counseling Service?

The Student Counseling Service is free of charge for students, provided they are enrolled in the current semester (or the fall semester during summers). Unfortunately, we do not have the resources available to provide services to non-enrolled students. We are not able to provide marital or family counseling unless ALL participants are currently enrolled students.

Are my visits to the Student Counseling Service confidential?

Matters shared with Student Counseling Service staff are kept private unless you give your provider written permission to release specific information. There are a few exceptions to this strict rule. For example, if a provider becomes aware of child or elder abuse, or a threat of danger to the person seen or specific others, the provider is obliged by law to report this information to the appropriate parties.

Will my academic record include visits to the Student Counseling Service?

Visits to the Student Counseling Service are not part of your academic record, but are managed as a health record.

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3333 Green Bay Road, North Chicago, Il 60064-3095 • 847-578-3000