Student Health

Student Health Center
3471 Green Bay Road, North Chicago, IL 60064
(847) 473-4357

FAQ

Where is the Student Health Center located?

3471 Green Bay Road, North Chicago, IL. We are just south of the main University campus, on the other side of the Woodlands Apartment complex.

Is this the same building as the Scholl Foot & Ankle Center?

Yes.

What is Rosalind Franklin University Health System?

RFUHS (“the Health System”) is a subsidiary of Rosalind Franklin University of Medicine and Science. In addition to operating the Scholl Foot & Ankle Center and other specialty care services, the Health System provides care to RFUMS students through the Student Health Center and the Student Counseling Service.

Are appointments required? What are your hours?

Appointments are strongly recommended and can be made by calling (847) 473-4357. We do accept walk-ins if the doctor’s schedule permits, please call first and we’ll fit you in as soon as we can. The Student Health Center is open 8:00 a.m. to 6:00 p.m. Monday – Friday, and every other Saturday morning 8:00 a.m. to noon.

What services are available through the Student Health Center?

Need your regular checkup? We can help with that. Cold and flu season hitting you hard? Come see us! We have board-certified Internal Medicine doctors available to help you with a wide range of medical needs, whether it’s preventive care or an unexpected illness. We also have a female physician assistant providing women’s health services.

What about immunization services?

Yes, immunization services are also administered through the Health System.  

What should I bring with me when I visit the Health Center?

You should bring a photo ID (driver’s license or other government-issued ID preferred) and your insurance card. If this is your first visit to the Health Center, there is some paperwork you need to fill out. If you’d like to fill out the registration packet prior to your visit, you can find that here.

Is the Student Health Center free?

No, the Health Center is not free. However, we do accept a variety of health insurance plans from a wide range of insurance providers, including the health insurance plan offered through the University. The amount of the co-pay and/or other out-of-pocket costs you will have to pay depends on the terms of your specific insurance plan.

I don’t know what is and isn’t covered by my insurance. How can I find out?

The best way to learn the details of your insurance plan is read your policy, paying special attention to the Schedule of Benefits. Your policy outlines what kinds of services are covered and what is excluded (not covered). It also tells you if you owe a co-pay for certain services (an office visit or prescription drugs, for example) and the amount of the co-pay (co-pays vary from plan to plan, but usually range between $10 and $50). You can also call the customer service number located on your insurance card and speak with a representative from your insurance company to get your questions answered.  

My parents still have me on their Blue Cross/Aetna/CIGNA/etc./ insurance. Do you accept those plans?

In many cases, yes. Please note, however, that the Health System does not currently participate in any HMO plans. If you have insurance through an HMO plan, we recommend you contact your insurance company before your office visit and inquire about your coverage. You can of course still come to the Student Health Center for care, but you will likely be required to pay a higher fee for services through the Health System than if you visited a provider that is in network with your HMO.

I'm going to be 26 years old soon and can't stay on my parents' health insurance plan any longer. What should I do?

About one month before your 26th birthday, contact the RFUMS Student Financial Services office and let them know you will need to obtain your own health insurance coverage. They will be happy to help you through the process to ensure that you do not have a lapse in health insurance coverage.

Do I have to pay anything when I come to see the doctor?

If you owe a co-pay for your office visit, you are required to pay that amount at the time of your visit. We accept cash, checks, and credit/debit cards (VISA, MasterCard, Discover, or American Express). The Health System will submit a claim to your insurance company on your behalf for services you obtained during your visit. If you have a balance due after we submit your claim, we will mail you a bill for that amount.

Can I charge my doctor’s bill to my student account?

No. The Health System cannot be paid through an RFUMS student account.

I need a prescription filled. Is there a pharmacy on site?

No, we do not have a pharmacy at our clinic. There are several pharmacies, including CVS and Walgreens, within a few miles of campus.

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3333 Green Bay Road, North Chicago, Il 60064-3095 • 847-578-3000