Common Questions

Student Questions

I do not feel well, what should I do?

If you are a student and not feeling well, we encourage you to stay home. If you, or a family member living with you, experience symptoms (e.g., fever, cough, shortness of breath), seek appropriate medical advice and care. Do not attend class or participate in patient care activities. You should stay home and communicate to your academic program acute illness. Please also see the COVID-19 Illness report if your symptoms may be COVID-19 related. If you are unsure of your program's acute illness policy please reference your current syllabi or contact your program administrator. Additional questions or excused absence information can be forwarded to student.affairs@rosalindfranklin.edu and the Division of Student Affairs and Inclusion will work with each student to ensure excused absences are communicated to the program as necessary.


I am immunocompromised due to a medical condition and concerned about interaction in classroom and clinical settings, what should I do?

Students who have medical conditions that may warrant further consideration or accommodations based on medical history should contact the ADA Coordinator at ada.coordinator@rosalindfranklin.edu to request academic accommodations related to their classroom or clinical experiences.


I have a report of possible symptoms, possible exposure, a suspected or confirmed case of COVID-19 for myself or someone I have been in close contact with.

Students should utilize the COVID-19 Illness report if they are experiencing symptoms, a possible exposure, or have a suspected or confirmed cases of COVID-19 (Coronavirus). Students are required to submit this form detailing possible exposure if they have had close contact with someone including immediate family members or residents of their household are experiencing symptoms, suspect, or have a confirmed case of COVID-19. Possible exposure can also include patients at clinical sites. Someone from the Division of Student Affairs and Inclusion will be in contact with you. If any emergency situation arises related to COVID-19, Campus Safety is always available 24 hours a day, 7 days a week at 847-578-3288.


Can I travel within the US?

All university-related domestic travel is suspended. Cancellation fees will be reimbursed by the university. As a reminder, all university international travel is suspended and prohibited as previously announced. All domestic travel of a personal nature must be registered in advance through our travel registry. This allows us to know if members of our community are traveling to hotspots and what additional precautionary measures should be considered, if any.


Can I travel outside the US?

All university-related international travel is suspended. This includes any University sponsored trips or academic activities, including global health experiences. If you have personal related travel outside of the United States, students are required to submit their travel on the Student Travel Registry Form which allows the University to provide travel information as needed for these areas.


What is social distancing?

Social distancing is a public health safety intervention used to reduce the likelihood of transmitting communicable disease. Social distancing involves minimizing exposure to infected individuals by avoiding large public gathering venues, adhering to spacing requirements in the workplace, and following proper personal hygiene practices.

The following strategies may be useful in conducting social distancing:

  • Adhere to public health hygienic recommendations by washing your hands after touching commonly used items or coming into contact with someone who is sick.
  • Proper hand washing involves scrubbing hands for at least 20 seconds with soap and water.
  • Avoid touching your face, nose, and mouth and avoid rubbing your eyes.
  • Practice proper coughing or sneezing etiquette.
  • If working in close proximity to other individuals, attempt to keep a distance of approximately three feet from the nearest person while working.
  • Avoid congregating in large public venues such as theaters or sporting events.

The following actions should be taken prior to an event that warrants social distancing:

  • Develop a family emergency plan that includes how they would be cared for if they got sick.
  • Maintain a reserve of vital supplies such as food and water and prescriptions medications.

Who do I contact with questions?

Students who have questions related to COVID-19 can email student.affairs@rosalindfranklin.edu or call 847-578-8354 Monday-Friday between 8:30am-4:30pm. If an emergency arises, Campus Safety can always be contacted at 847-578-3288 24 hours a day, 7 days a week and can contact a student affairs staff person on call as necessary.



Student Housing Questions

Who do I contact if I need help or have a question?

The Student Housing staff will remain available and will be able to answer questions for you via email at student.housing@rosalindfranklin.edu or via phone at 847-578-8354 Monday–Friday 8:30 a.m.–4:30 p.m. (excluding holidays). The student.housing@rosalindfranklin.edu email account will be monitored throughout evenings and weekends to ensure urgent messages are addressed. Please refrain from coming to the Student Housing office unless specifically directed. As always, Campus Safety is available 24 hours a day / 7 days a week at 847-578-3288. They can address any emergency situations that arise and will contact Student Housing staff if immediate attention is needed.


I’m staying in campus housing and have symptoms of illness. What should I do?

If you, or anyone residing with you, start to experience symptoms, have been exposed, or are diagnosed with a suspected or confirmed case of COVID-19, it is important you adhere to the required reporting for all RFU students by completing the COVID-19 Illness Report.



Faculty/Staff Questions

If I have to self-quarantine or stay home due to an illness (including COVID-19) how will I be paid? What if I'm staying home to care for an ill spouse or child?

The following options are available in order to receive pay:

  • Use accrued paid-time-off hours
  • Work from home with supervisory approval
  • If no paid time off is available, request an absence without pay (possibly FMLA leave)

As a reminder: In accordance with CDC guidelines, those who choose to travel to countries with a CDC level 3 travel advisory for coronavirus must self-quarantine for 14 days and must seek an assessment with a health care provider before returning to campus.

Those traveling from a level 2 country are advised that 14-day self-quarantine is recommended.

If you’re traveling internationally and the CDC advisory level for any country you visited is elevated to level 3 for the coronavirus before you return to the U.S., you must self-quarantine for 14 days before returning to campus.

If the status is elevated to level 2 for coronavirus, self-quarantine is recommended.

Anyone undergoing a self-quarantine should follow the CDC's self-quarantine guidelines. Employees may contact Human Resources for further assistance.


Should I notify Human Resources that I or one of my direct reports called in sick or was sent home with symptoms of COVID-19?

Yes, employees and managers must report these absences to human resources by calling or emailing hr@rosalindfranklin.edu. This is to monitor cases at a university level, support departments with ongoing staffing needs and support employees who are absent with benefits.

Notifications to HR are only needed for cases related to COVID-19.


Should a supervisor require an employee who is out sick (not due to COVID-19) to provide a health care provider’s note?

No. Managers should actively encourage sick employees to stay home, but should not require employees who are sick to validate their illness. If necessary, Human Resources may reach out to the employee directly for more information. Health care provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely way.


May RFUMS prohibit an employee from coming to work if the employee is known to have contracted COVID-19 themselves, or to have had close contact with someone who has?

Yes. RFUMS is obligated to provide a safe workplace and may take necessary and reasonable steps to minimize health risks for its employees, such as requiring that employees not come to work if they have COVID-19.

In accordance with the CDC guidelines, if the employee has recently returned from countries with a CDC level 3 travel advisory for coronavirus must self-quarantine for 14 days and must seek an assessment with a health care provider before returning to campus. Those traveling from a level 2 country are advised that 14-day self-quarantine is recommended.

If an employee has had very close contact with a person who has COVID-19 (such as living in the same household), the employee should be told to watch carefully for symptoms. Employees should stay home if COVID-19 symptoms develop and should go home immediately if COVID-19 symptoms occur at work.


Can I travel within the US?

All university-related domestic travel is suspended. Cancellation fees will be reimbursed by the university. As a reminder, all university international travel is suspended and prohibited as previously announced. All domestic travel of a personal nature must be registered in advance through our travel registry. This allows us to know if members of our community are traveling to hotspots and what additional precautionary measures should be considered, if any.


Can I travel outside the US?

All university-related international travel is suspended. This includes any University sponsored trips or academic activities, including global health experiences. If you have personal related travel outside of the United States, faculty and staff are required to submit their travel on the Travel Registry Form which allows the University to provide travel information as needed for these areas.


Does the Family and Medical Leave Act (FMLA) entitle an employee to take leave to avoid contracting COVID-19?

No. The FMLA entitled employees to job-protected leave when they have a serious health condition or when they need leave to care for covered family members who have a serious health condition. Leave for the purpose of avoiding exposure to the COVID-19 is not protected under the FMLA.


Does FMLA apply if I contract COVID-19? Does FMLA apply if my spouse or child contracts COVID-19, and I must stay home to care for them?

An employee who is sick may be entitled to leave under the Family and Medical Leave Act (FMLA) in certain circumstances. Some instances of COVID-19 may qualify as a “serious health condition.”

For information relating to FMLA, please contact the HR Benefits Administrator at 847-578-8756.


Must RFUMS grant leave to an employee who is sick with COVID-19?

Employees who are ill with COVID-19 should be advised to remain at home until cleared by their local public health department to minimize the spread of the virus.

If an employee was traveling on university business when they were instructed to self-isolate, or if they contracted the virus from a patient they were treating, time off would generally be covered as administrative leave or workers’ compensation. This is because the illness arose out of, and in the course of, their employment.

Employees who contract the virus on vacation, or who are directed to self-isolate following a vacation or other personal travel, should be encouraged to review the options available under RFUMS’s sick leave policy.


Must RFUMS allow employees who are parents or caregivers time off from work to care for sick family members with COVID-19?

If certain members of an employee’s family are sick, the employee may be entitled to leave under the Family and Medical Leave Act (FMLA). COVID-19 may qualify as a “serious health condition.”

For information relating to FMLA, please contact the HR Benefits Administrator at x8756.


When can I return to work if I have had influenza or another contagious illness?

The current message from health care providers and the Centers for Disease Control (CDC) is to stay home and do not return to work until you have not had a fever for at least 24 hours without the use of fever-reducing medications. Always follow the instruction of a medical professional.


What is social distancing?

Social distancing is a public health safety intervention used to reduce the likelihood of transmitting communicable disease. Social distancing involves minimizing exposure to infected individuals by avoiding large public gathering venues, adhering to spacing requirements in the workplace, and following proper personal hygiene practices.

The following strategies may be useful in conducting social distancing:

  • Adhere to public health hygienic recommendations by washing your hands after touching commonly used items or coming into contact with someone who is sick.
  • Proper hand washing involves scrubbing hands for at least 20 seconds with soap and water.
  • Avoid touching your face, nose, and mouth and avoid rubbing your eyes.
  • Practice proper coughing or sneezing etiquette.
  • If working in close proximity to other individuals, attempt to keep a distance of approximately three feet from the nearest person while working.
  • Avoid congregating in large public venues such as theaters or sporting events.

The following actions should be taken prior to an event that warrants social distancing:

  • Develop a family emergency plan that includes how they would be cared for if they got sick.
  • Maintain a reserve of vital supplies such as food and water and prescriptions medications.

Whom should I contact if I have a question?

To report a health concern, email hr@rosalindfranklin.edu.



RFU Health Clinics Questions

Are the clinics still open?

Yes, the Health Clinics are still open. Our providers and staff remain committed to maintaining continuity of care and helping patients meet their healthcare needs.


Is RFUHC offering COVID-19 testing?

Effective April 17, the clinics will offer appointment-only COVID 19 "drive-thru" testing for established RFUHC patients age 18 and over and RFU students, faculty and staff. Testing can only be offered after you have completed a phone screen with a healthcare professional. Please call RFUHC's COVID-19 hotline at 224-570-7575 for a phone screening before coming to the clinic if you are experiencing a fever, cough or shortness of breath. The screening is intended for adults 18 and over within the RFU community who consider themselves to be symptomatic of the coronavirus. The screening includes a series of questions about your symptoms, age, overall health and travel. Depending on the screening questions answered, you will be given an appointment to be tested. Testing will be offered through appointment only on Tuesdays and Fridays from 10 a.m. to 2 p.m. at RFUHC's North Chicago location (3471 Green Bay Road, North Chicago, IL 60064, just south of the main RFU campus). We will follow up with you once we receive your test results, which can take up to 5 to 7 days.


Who is eligible to receive COVID-19 testing at RFUHC?

Testing for COVID-19 is available for anyone.


What safety measures are in place to protect patients and medical staff at the clinics?

We continue to monitor and follow recommendations from the CDC and our local health department. To further protect the health of our patients, workforce and community, and prevent the potential spread of COVID-19, we are temporarily limiting entry to RFU Health Clinics facilities to main entrances only. All individuals, both patients and staff, must undergo a brief required screening at these points of entry. The screening process includes a symptom check and questionnaire. Anyone exhibiting symptoms of cough, shortness of breath and/or fever of 100.4⁰F or higher will be placed in an exam room and evaluated by a physician.


Have clinic operations changed in response to the coronavirus pandemic?

Effective Monday, March 23, the North Chicago location implemented revised hours of 9 a.m. to 2 p.m. for primary care and podiatry patients. The Vernon Hills office remains open for behavioral health and reproductive medicine patients. Providers at both locations are using telemedicine whenever possible and appropriate. For the time being, podiatry and primary care patients normally seen at our Libertyville locations will need to be seen in our North Chicago office or via telemedicine if appropriate.


What is telemedicine?

Telemedicine offers a safe, secure way for patients to connect with their healthcare providers via videoconferencing when an in-office visit is not possible or necessary. RFUHC uses very specific technology that meets the security and encryption requirements necessary to protect patient privacy and personal health information. If your healthcare provider determines that telemedicine is appropriate for your care at this time, you will receive detailed instructions on how to access the telemedicine service.


I have a bill coming due. Is there anyone I can contact about this?

We understand that these are difficult times for many individuals. RFUHC billing staff remain available to assist you with your billing questions. Contact us if you need to speak with RFUHC staff about your bill.


Are counseling services available for RFU students?

Your safety and well-being is our main priority amidst the going coronavirus (COVID-19) outbreak, and we will continue to offer support and resources during your transition to remote learning. Counseling services are free for all currently enrolled students. Please continue to call the Student Counseling Service on our confidential voicemail at 847-578-8723 and always leave a message, or email us at our confidential email. We will be offering telepsychology sessions, unless your clinician arranges otherwise with you.

At this time, Student Counseling Service continues to offer walk-ins from noon to 1 p.m. Monday through Friday to serve students in crisis*, should you be able to physically come to the Health Clinics. You will be screened at the entrance of the clinic in accordance with current CDC guidelines. If you are unable to physically come to the clinic, you are encouraged to call the Student Counseling Service at 847-578-8723 in order to speak with a licensed clinician.

*Students are encouraged to take advantage of one of the following crisis service options, in the case that Student Counseling Service is not open or after hours:

  • Dial 988 to be connected to the already existing network of crisis centers across the country.
  • National Crisis Hotline at 800-748-2433.
  • National Suicide Prevention Lifeline at 800-273-8255.
  • On campus: RFU Campus Security can be reached at 847-578-3288, or by dialing 3288 from any campus phone.

Additional resources are available on the Student Counseling Service webpage.


I’m an RFU student and I need to make sure I remain compliant with my immunization requirements. Can the Health Clinics still help me during this time as a remote campus?

Yes. Although we have temporarily shifted to online learning, we recognize that many of our students must still meet certain immunization requirements within a particular time frame. Please call 847-473-4357 and clinic staff will be happy to assist you.


Does RFUHC still serve as a clinical rotation site for RFU students?

Not at this time. Currently, all student rotations are on hold and will remain so per guidance from the university, in consultation with the appropriate accreditation agencies for student rotations. We continue to monitor the situation and will resume clinical rotations for RFU students when it is safe and appropriate to do so.