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Student Counseling Service

Updates from the Student Counseling Service regarding Service During COVID-19

In consultation with Rosalind Franklin University’s Health Clinic administration, we want our students to be aware of the following:

Your safety and well-being is our main priority amidst the going coronavirus (COVID-19) outbreak, and we will continue to offer support and resources during your transition to remote learning. We want you to know about some of the changes we are making at Student Counseling Service during this time.

How to best contact Student Counseling Service for a new patient appointment.

Please continue to call us on our confidential voicemail at 847-578-8723 and always leave a message or email to our confidential email at scs@rfuhs.com. You can use Virtru, an email encryption platform, for added security.  

Please inform us of the following information when calling or emailing us:  

  1. Your first and last name (in full spelling)
  2. The US geographic state you are physically present in
  3. Your program at RFUMS
  4. The two best means to connect with you (i.e. phone numbers, email addresses)
  5. The best times to speak with you. You will be assigned a licensed clinician to contact you for a brief phone call in order to learn more about your situation and determine the best means to support you.

We will be offering telepsychology sessions, unless your clinician arranges otherwise with you. These sessions will be through the HIPPA compliant doxy.me, which requires a browser on a computer or device with a camera and microphone,  and will be aligned with the laws and regulations pertaining to psychological practice and social work practice in the State of IL and professional ethical guidelines. Your clinician will arrange a time to meet with you and you will check in to a virtual waiting room that you receive in your email if using doxy.me at your arranged appointment time. Prior to your appointment, you will be sent an email with instructions for use of doxy.me, forms to complete, and consent forms to fill out.

Depending on your clinician's availability, we will be offering expanded appointment availability for early mornings, evenings and weekends.  We encourage you to make and keep appointments in order to stay connected.

Please reach out and speak with us if you have any questions. These changes will be in effect for the duration of remote campus and we will try to provide updates frequently.  

What to do in the case of a personal mental health crisis

At this time, Student Counseling Service continues to offer walk-ins at 12:00pm-1:00pm each business day to serve students in crisis* should you be able to physically come to the Rosalind Franklin Health Clinic. You will be screened at the entrance of the clinic in accordance with current CDC guidelines. If you are unable to physically come to the Rosalind Franklin Health Clinic, you are encouraged to call the Student Counseling Service in order to speak with a licensed clinician.

After-hours crisis services

Students are encouraged to take advantage of one of the following crisis* service options, in the case that Student Counseling Service is not open:

  1. Dial 988 to be connected to the already existing network of crisis centers across the country
  2. National Crisis Hotline at 800-748-2433
  3. National Suicide Prevention Lifeline at 800-273-8255
  4. The Trevor Project (LGBTQ Suicide Hotline) at 866-488-7386
  5. Trans Lifeline: 877-565-8860
  6. Crisis Text Line at Text Home to 741741
  7. Crisis Test Line for Students of Color:  Test STEVE to 741741
  8. If on campus Rosalind Franklin University's Department of Campus Security at 847-578-3288.  Security can be reached by dialing 3288 from any campus phone. 

*Please note that anyone currently experiencing intent and plan to engage in suicidal and homicidal action should immediately contact 911 or go to the closest hospital emergency room.

 

Contact Us

Phone: 847-578-8723
Fax: 847-775-6575

Hours

Monday through Friday 9:00am-6:00pm by appointment

First and Third Saturdays 8:00am-12:00pm by appointment

Location

3471 Green Bay Road
North Chicago, IL 60064

Student Counseling Service is housed within the Rosalind Franklin University Health Clinics-Green Bay Road building. The Rosalind Franklin University Health Clinics-Green Bay Road building is on Green Bay Road south of the main campus and directly south of The Woodlands. Turn into the driveway at 3471 Green Bay Road and take the right fork up over the hill to the parking lot. The main entrance is at the far end of the parking lot. As you walk in the front entrance, you will see a reception desk to your right. Take the elevator just past the reception desk, to the basement of the building (L.L.). Signage will direct you to the Student Counseling Service office and you will need your Student ID to get into the waiting room area.

About Us

During your experience with Student Counseling Service, we are prepared to assess the nature of your presenting concerns and recommend specific ways to meet your goals. We aim to help you live a happier, healthier and more productive life through bringing awareness and intentionality to your choices. The process we will use is collaborative and focused on solutions to meet your needs.

Students often are juggling multiple and sometimes contradictory roles and demands. For many students this juggling act can, at times, be too much to manage. When you are distressed you are likely not at your maximum learning capacity, which can negatively impact academic performance and goals. We are committed to aiding you in gaining the maximum benefit from your educational experience by supporting optimum well-being and psychological wellness.

Eligibility and Cost

Services at Student Counseling Service are free to Rosalind Franklin University students, provided you are currently enrolled as defined by Student Affairs and Inclusion. DePaul University students who are taking classes at RFUMS as part of the DePaul Alliance may also utilize Student Counseling Service. DePaul students can attend an initial consultation assessment session at no cost; sessions following are $5 per session with a maximum of 20 sessions per time in your program. We are not able to see non-students in any capacity (i.e. couples counseling with a currently enrolled student), but we are able to offer education and referral resources.

What to do in an emergency

Student Counseling Service clinicians are typically available to students who are in crisis* Monday through Friday.  Either call us at 847-578-8723 to arrange a crisis appointment or walk over to our office.  If we should happen to have the “in- session” sign up, please tell the patient services representative upstairs that you need to be seen by Student Counseling Service. 

*Please note that anyone currently experiencing intent and plan to engage in suicidal or homicidal action should immediately contact 911 or go to the closest hospital emergency room.

After-Hours Crisis Services

After-hours, weekends, holidays and any day when the Student Counseling Service is not open students are encouraged to take advantage of one of the following crisis* service options:

  1. Rosalind Franklin University’s Department of Campus Security at 847-578-3288 (manned 24 hours a day). Security can be reached by dialing 3288 from any campus phone.
  2. National Crisis Hotline at 800-748-2433 or 888.SUICIDE or 800.SUICIDE; For Spanish speaking individuals 877-784-2432 or 877.SUICIDA

*Please note that anyone currently experiencing intent and plan to engage in suicidal or homicidal action should immediately contact 911 or go to the closest hospital emergency room.

Immediate Crisis Intervention

Immediate crisis intervention is needed if you think a student is currently in a life-threatening situation or placing others in a life-threatening situation; for example, a student directly threatening suicidal or homicidal action.  Call 911 in these situations. Report your concern, the student’s name (if known), and where the student can be found.

Campus-Wide Crises

Student Counseling Service clinicians are also available for campus-wide crises. Should there be a difficult situation that involves more than one student or system, there are a variety of ways Student Counseling Service may be of assistance.