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Student Counseling Service

Updates from Student Counseling Service Regarding Service During COVID-19

In consultation with Rosalind Franklin University Health Clinic administration, we want RFUMS students to be aware of the following:

At Student Counseling Service (SCS), we care about your safety and want you to be aware of updates regarding service during the COVID-19 pandemic.

How to Make an Appointment

Emailing our confidential email at scs@rfuhs.com is the preferred method of contact. You can use Virtru for added security when emailing. You can also call us on our confidential voicemail at 847-578-8723; please always leave a message.

Please inform SCS of the following information when emailing or calling:

  1. Your first and last name (please spell)
  2. The state you are physically present in
  3. Two best means to connect with you (i.e. phone numbers, email addresses)
  4. Best days and times to speak with you
  5. Indicate if you need same day contact due to a crisis situation 

A licensed clinician will contact you to schedule a brief phone call in order to learn more about your situation and determine the best means to support you.

We will be offering telepsychology sessions unless your clinician arranges otherwise with you. These sessions will be through HIPPA compliant platforms and will be aligned with the laws and regulations pertaining to psychological practice and social work practice in the State of IL and professional ethical guidelines. Your clinician will arrange a time to meet with you and you will be sent an email with instructions for use of the virtual platform, the link to the virtual platform and a link to the forms to complete prior to your appointment. Virtual platforms require a browser on a computer or device with a camera and microphone. At your appointment time, you will check in to a virtual waiting room from the link that you received in your email.

Depending on your clinician's availability, we will be offering expanded appointment options such as early mornings, evenings and weekends. We encourage you to make and keep appointments.

Please reach out and speak with us if you have any questions. These updates will be in effect for the duration of the COVID-19 pandemic and remote campus.

Be well of body and mind.

Crisis* Services

You are encouraged to contact SCS by emailing our confidential email at scs@rfuhs.com (use Virtru for added security) or call us on our confidential voicemail at 847-578-8723; please always leave a message. Please indicate if you need same day contact due to a crisis* situation and provide a phone number to contact you. A licensed clinician will contact you via phone in order to learn more about your situation and determine the best means to support you. You may be asked to physically come to the Rosalind Franklin Health Clinic and may be screened at the entrance of the clinic in accordance with current practice guidelines.

After-Hours Crisis* Services

After-hours, weekends, holidays and any day when the Student Counseling Service is not open students are encouraged to take advantage of one of the following crisis* service options:

  1. Dial 988 to be connected to already existing network of crisis centers across the country
  2. National Crisis Hotline at 800-748-2433
  3. National Suicide Prevention Lifeline at 800-273-8255
  4. The Trevor Project (LGBTQ Suicide Hotline) at 866-488-7386
  5. Trans Lifeline: 877-565-8860
  6. Crisis Text Line: Text HOME to 741741
  7. Crisis Text Line for Students of Color: Text STEVE to 741741
  8. Rosalind Franklin University's Department of Campus Security at 847-578-3288. Security can be reached by dialing 3288 from any campus phone.

*Please note that anyone currently experiencing intent and plan to engage in suicidal and homicidal action should continue to immediately contact 911 or go to the closest hospital emergency room.