Skip to Main Content

Common Questions

Self-Service

How do I log in?

What do I use to log into my self-service account?

How do I accept or reject my Federal Direct Student Loans?

How do I change the amount of the Federal Direct Student Loans before I accept them?

How do I know what documents I am missing?

How do I print my award letter?

How do I report that I will be receiving an outside scholarship?

How do I request an increase for my Federal Direct Student Loans?

General Financial Aid

How do I apply for financial aid?

Is it too late to apply for financial aid?

How do I know I completed a master promissory note or entrance counseling?

What are the different types of federal loans RFU offers?

When can I expect my initial financial aid package?

How do I know if I have completed all my required paperwork to receive a financial aid package?

The FAFSA is asking for my taxes from two years prior. Is this correct?

How can I change the amount of aid I have been awarded?

How do I know my financial aid package is ready?

What is the cost of attendance?

How do I apply for scholarships?

My student loans are not in deferment. What should I do?


Self-Service

How do I log in?

You can access Student Self-Service by logging into HelixNet by using your HelixNet user ID and password.

BACK TO TOP

What do I use to log into my self-service account?

Your HelixNet user ID and password.

BACK TO TOP

How do I accept or reject my Federal Direct Student Loans?

There will be an option to accept or reject your Federal Direct Student Loans on your Self-Service Checklist, otherwise you can click on the 'My Awards' link and you will be able to accept or reject your loans there.

BACK TO TOP

How do I change the amount of the Federal Direct Student Loans before I accept them?

Similar to how you accept or reject your Federal Direct Student Loans, you will also have the opportunity to adjust your Federal Direct Student Loan amounts in the same spot under the 'My Awards' link in Self-Service.

BACK TO TOP

How do I know what documents I am missing?

You will need to check your Self-Service Checklist to see what you have left to complete. It will say 'Action Needed' if you are missing documents. Once we receive your completed documents the checklist item will be marked 'Completed.'

BACK TO TOP

How do I print my award letter?

On Self-Service, you will click the link that says 'Award Letter.' Here, you will be able to download it as a PDF document and print it. 

BACK TO TOP

How do I report that I will be receiving an outside scholarship?

On Self-Service, there will be a link that says 'Report/View Outside Awards', click that link. You will then need to click the link that says 'Add An Award', the enter in the information that is requested.

BACK TO TOP

How do I request an increase for my Federal Direct Student Loans?

You will click the link that says 'Request A New Loan', then you will see how much you are able to request for the academic year, follow the steps to complete the loan adjustment. If you have $0 left to request, make an appointment with a financial aid counselor to see if a budget adjustment is an option for you. 

BACK TO TOP

General Financial Aid

How do I apply for financial aid?

Please refer to Applying For Aid for more information about how to apply for financial aid at Rosalind Franklin University.

BACK TO TOP

Is it too late to apply for financial aid?

It is never too late to apply for financial aid. Get in contact with us so we can help you begin the process at financial.services@rosalindfranklin.edu or call us at (847) 578-3217.

BACK TO TOP

How do I know I completed a master promissory note or entrance counseling?

You can check on your Federal Student Aid account under 'My Documents' or you can check your Self-Service Checklist

BACK TO TOP

What are the different types of federal loans RFU offers?

Check the Sources of Aid web page for the different types of Federal Direct Student Loans. 

BACK TO TOP

When can I expect my initial financial aid package?

May start students can expect to begin receiving packages in mid-April.

August start students can expect to begin receiving packages in Mid-May.

Continuing students can expect to begin receiving packages in mid-April.

BACK TO TOP

How do I know if I have completed all my required paperwork to receive a financial aid package?

You will see a fully completed checklist on your Self-Service account. 

BACK TO TOP

The FAFSA is asking for my taxes from two years prior. Is this correct?

Yes, you will use tax information from two years prior on the FAFSA.

BACK TO TOP

How can I change the amount of aid I have been awarded?

You will click the link that says 'Request A New Loan', then you will see how much you are able to request for the academic year, follow the steps to complete the loan adjustment. If you have $0 left to request, make an appointment with a financial aid counselor to see if a budget adjustment is an option for you. 

BACK TO TOP

How do I know my financial aid package is ready?

You will be notified via email to your RFU email address. Check this email regularly and be sure to respond promptly if a response is warranted. 

BACK TO TOP

What is the cost of attendance?

Each program has a difference cost of attendance. To view your cost of attendance, visit the Financial Aid Student Budgets web page.

BACK TO TOP

How do I apply for scholarships?

Apply year round for scholarships, just because the school year started doesn't mean that scholarships are no longer awarded. Start by using our External Scholarship Database to begin your scholarship search. 

BACK TO TOP

My student loans are not in deferment. What should I do?

Contact the Office of the Registrar to see if your information has been reported to the National Student Loan Clearinghouse (NSLC) once you have begun classes at RFU. The Registrar reports enrollment to the NSLC on the 15th of every month. You can also call your student loan servicer to see what they can do to speed up the process.

BACK TO TOP